A+

Course objectives

A+ was developed to:

  • Set an industry-wide, nationally recognized standard of basic competency levels in the field of computer service
  • Maximize efficiency in recruiting, hiring, training and promoting employees
  • Meet the needs of today's information technology workforce by certifying individuals with in-demand skills
  • Provide job seekers identifiable career paths, transferable skills and credentials that are industry recognized
  • Produce the standards necessary for educators and trainers to better prepare individuals to meet today's job requirements

Course materials

A+ Certification: PC Hardware Support Skills
A+ Certification: Operating System Support Skills Manuals

Software
  • Navigating DOS: DOS File Management, Common DOS commands
  • Installing Windows 98: Identify Hardware requirements, Recover from Setup Failure
  • The Windows 98 Boot Process: Understand POST, Real Mode and Protected Mode
  • Troubleshooting Windows 98 Boot Process: Create and use a Startup Disk
  • Windows 98 Structure: Identify and understand Real Mode and Protected Mode Components
  • The Registry: Understand the Function and Structure of the Registry
  • Navigating Windows 98: Understand the Windows 98 User Interface, Work with the Control Panel to change system settings
  • Windows Disk Management: Use the various Disk tools to optimise Windows 98
  • Running Applications in Windows 98: Understand Multi-tasking, Virtual Machines, Windows 98 Memory Model, Optimise 32-bit and 16-bit Windows applications
  • Configuring Windows 98 Drivers: The Plug and Play Process, Device Manager, Troubleshoot Device Problems
  • Windows 98 Printing: Managing Printing, Troubleshooting Printing
  • Windows Millennium Edition: Identify the new features of Windows Me
  • Networking: Understand the components of and Configure a Peer-to-Peer Network, Share Resources, set Access Privileges, Understand UNC Names
  • The Internet: Understand the Internet, Internet Services, Internet Security, Internet connections, Domain Names
  • Features of Windows NT: Identify various features of Windows NT
  • Installing Windows NT: Identify System Requirements, the Installation Process, Setup Switches, Steps to Prepare for Network Installations
  • The Windows NT Boot Process: Identify the Boot Sequence, Load Sequence, Logon Sequence and Core Boot Files
  • Configuring Windows NT Workstation: Understand the Windows NT Registry, Registry Structure, Hives and Files, Last Known Good, Control Panel, Adding and Removing SCSI Devices
  • User Account Management: User Account Management
  • Windows NT File Systems: File System Comparison, FAT, NTFS, NTFS Recovery, NTFS Security, NTFS Auditing, Ownership of Files and Directories, Using Disk Administrator
  • Managing Disk Resources: Setting Permissions, File Compression
  • Troubleshooting Windows NT: Error Categories, Event Viewer, Windows NT Diagnostics
  • Overview of Windows 2000: Windows 2000 Professional and Server, Differences from Windows 9x
  • Windows 2000 Setup: Hardware Requirements, NTFS, FAT, Domain or Workgroup Selection, Setup Program, Creating Setup Boot Disks for Windows 2000, Network Installations
  • The Windows 2000 Boot Process: Boot Files, The Recovery Console
  • Administering Windows 2000: Microsoft Management Console and Console Modes
  • Disk and Storage Management: Partitions, Volumes, Managing Disks and Volumes, Converting from FAT / FAT32 to NTFS, Using Disk Quotas, Encrypting Files and Folders
  • Managing Users and Groups: Local and Domain user accounts, Built-in User Accounts, Administrator, Guest, Creating User Accounts, The Local Users And Groups Snap-in, Planning and Implementing Groups, Built-in Groups
  • Managing NTFS Security: NTFS Folder and File Permissions, Assigning Permissions to Users and Groups, Permissions Inheritance, Setting Permissions, Ownership, Moving and Copying Files and Folders
  • Overview of Windows XP: Differences from Windows 2000, NT, 9x
  • Windows XP Setup: Hardware Requirements, NTFS, FAT, Domain or Workgroup Selection, Setup Program, Creating Setup Boot Disks for Windows XP, Network Installations
  • The Windows XP Boot Process: Boot Files, New Technologies.
Hardware
  • Describe the key components of a PC.
  • Describe system unit and system board components.
  • Understand about electrical safety.
  • Document system configuration and understand CMOS/BIOS settings.
  • Identify and work with External PC ports, printer ports, cables and connectors.
  • Understand handshaking.
  • Work with and understand SCSI connectors, cabling and standards.
  • Describe the disassembly routine.
  • Clean and provide preventative maintenance.
  • Troubleshoot the boot process.
  • Store components for future use correctly.
  • Confidently use test meters.
  • Understand electrical units.
  • Troubleshoot power supply problems.
  • Describe Processor terms and the difference between different processors.
  • Troubleshoot processors.
  • Work with system resources.
  • Work with I/O and memory addresses.
  • Resolve resource conflicts.
  • Understand BUS architecture.
  • Work with RAM and ROM.
  • Work with other types of storage media.
  • Work with display adapters and monitors.
  • Describe the attributes of different printer types.
  • Understand Modem communication and describe the difference between Asynchronous and synchronous transmission.
  • Understand the differences between a Laptop and a Desktop PC.
  • Work with error detection and Modem diagnostics.
  • Understand Local Area Networks.
  • Work with network cabling and adapter cards.
  • Understand repeaters, bridges, routers and gateways.
  • Appreciate and understand the importance of good troubleshooting and customer service skills

 

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